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FAQ's and Help Center

You have questions. We have answers.


How do DDBC’s products differ from other dog grooming products?

Are DDBC’s products all-natural and organic?

Are DDBC’s products safe to use on puppies?

Do DDBC products go bad or expire?

How often should I use DDBC products on my dog?

Where are DDBC’s products made?

Do you test on animals?

Are your products vegan?


Where does DDBC ship?

How much does shipping cost?

Do you ship to PO boxes?

How can I change my shipping address?

What is your return and exchange policy?

What if my package arrives damaged?

Orders & Payments

When will I receive my order?

Can I change or cancel my order?

How can I check the status of my order?

What payment methods does DDBC accept?

Is my payment secure?

My payment was rejected. What do I do?

Can I change my payment method after my order is submitted?

Returns & Exchanges

What’s your return policy?

What about exchanges?

How do I make a return or exchange?

When can I expect my refund?

Help! I received the wrong item, or my item arrived damaged.


What are DDBC subscriptions?

How do DDBC subscriptions work?

How often do subscriptions ship out?

Can I change how often my subscription ships out?

What if I want to cancel?


What is the DDBC Club?

Help! I can’t log onto my account.

Discounts & Promotions

Do you have discount or promotion codes?

Contact Us

Contact Us